Transforming Emergency Response and Patient Care: A Case Study on VitalSync's Predictive Healthcare Platform
VitalSync seamlessly connects patients with their insured hospitals, offering advanced scan analysis, treatment management, and proactive emergency support by detecting symptoms and predicting potential health crises.
Role
Role
UI/UX Designer
Timeline
Timeline
04 months
Industry
Industry
Healthcare Technology
Tools
Tools
Figma
Adobe Photoshop
Adobe Illustrator
Concpet
AI is transforming healthcare by analysing scans, personalising treatments, sending reminders, speeding up drug development, and helping doctors prevent emergencies.
Process
Research & Analysis: We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights
Information Architecture: Based on the research findings, we restructured the app's navigation and content, prioritizing features and information according to user needs.
Wireframing & Prototyping: We designed low-fidelity wireframes to visualize the new layout and navigation, iteratively refining them based on user feedback. Afterward, we built a high-fidelity, interactive prototype to test the design.
Usability Testing: We conducted usability tests with a diverse group of users to validate the design and identify areas for improvement. Based on the feedback, we made necessary adjustments to the design.
Visual Design & Style Guide: We developed a cohesive visual language, including color schemes, typography, and iconography, ensuring consistency throughout the app. We also created a style guide to maintain design consistency in future updates.
Problem Statement
Patients struggle to connect with their insured hospitals, making healthcare management inefficient. Without a reliable platform, accessing medical records and treatment plans is fragmented. The lack of real-time emergency support delays symptom detection, increasing health risks.
What is the background?
Finding insurance-covered hospitals during emergencies is challenging due to limited awareness, complex networks, and time constraints. Navigating insurance restrictions and communication barriers further delays access to urgent care.
To ensure timely treatment, there’s a need to improve awareness, simplify hospital networks, and enhance communication—reducing stress and uncertainty for patients seeking emergency care under their insurance.
Welcome! We're thrilled to have you try out the prototype.
Explore its features and functionalities, and see how it can work for you!
Welcome! We're thrilled to have you try out the prototype.
Explore its features and functionalities, and see how it can work for you!
Welcome! We're thrilled to have you try out the prototype.
Explore its features and functionalities, and see how it can work for you!
Approximately 28% of individuals encountered typical challenges when seeking medical assistance, which encompassed difficulties in locating and reaching hospitals covered by their insurance.
Approximately 28% of individuals encountered typical challenges when seeking medical assistance, which encompassed difficulties in locating and reaching hospitals covered by their insurance.
Artificial intelligence (AI) is changing healthcare by helping with both paperwork and patient care. Doctors and nurses use AI to work faster and make better decisions. While there are some challenges, the benefits are much greater than the drawbacks.
How is it Beneficial?
Access your medical information anytime, anywhere. Stay in control of your health with 24/7 access.
Let AI help detect anomalies. You get real-time insights and alerts for any unusual health patterns.
Learn and make informed decisions. Explore trusted health education resources to empower yourself.
Easily assess symptoms and get guidance. Know when to seek medical attention with AI-powered triage.
Give hospitals a heads-up in emergencies. Speed up care by notifying them before you arrive.
Solution
VitalSync provides 24/7 medical access,
AI-driven anomaly detection, health education, and symptom assessment. With real-time analysis and emergency alerts, it empowers patients for better health management and timely care.
79% of healthcare patients prefer managing healthcare experiences via technology
79% of healthcare patients prefer managing healthcare experiences via technology
Approximately 28% of individuals encountered typical challenges when seeking medical assistance, which encompassed difficulties in locating
and reaching hospitals covered by their insurance.
79% of healthcare patients prefer managing healthcare experiences via technology
Comparative Ananlysis
Comparative Ananlysis
Personalized Health Monitoring
Remote Consultations
Health Education Library
Medication Management
Symptom Checker
View the comparative analysis by VitalSync to see how our AI-powered healthcare platform stands out. By evaluating key features, efficiency, and user experience, we highlight how VitalSync enhances patient care, streamlines hospital connectivity, and improves emergency response compared to traditional systems.
77% of patients prioritise the ability to book, cancel or change healthcare appointments online.
Design Goals
Design Goals
Emergency Support: This guides users to medical solutions quickly and efficiently during emergencies.
Educational Library: Provides access to a comprehensive library for health education and awareness.
Doctor Connectivity: Enables seamless access to connect with healthcare professionals.
User-Friendly Experience: Ensures a simple and clear process for navigating medical needs.
Effective Healthcare Management: Helps users reach their healthcare goals promptly and efficiently.
77% of patients prioritise the ability to book, cancel or change healthcare appointments online.
Design Goals
Emergency Support: This guides users to medical solutions quickly and efficiently during emergencies.
Educational Library: Provides access to a comprehensive library for health education and awareness.
Doctor Connectivity: Enables seamless access to connect with healthcare professionals.
User-Friendly Experience: Ensures a simple and clear process for navigating medical needs.
Effective Healthcare Management: Helps users reach their healthcare goals promptly and efficiently.
Approximately 28% of individuals encountered typical challenges when seeking medical assistance, which encompassed difficulties in locating
and reaching hospitals covered by their insurance.
Key Features of VitalSync
Key Features
of VitalSync
Telemedicine Integration: Easily schedule appointments, conduct video consultations, and receive remote medical advice.
Language and Accessibility Support: Features multilingual options, voice commands, and text-to-speech functionality to cater to diverse needs.
Secure Data Handling: Ensures robust security with HIPAA-compliant measures for maintaining data privacy.
Medication Management: Offers reminders, adherence tracking, and seamless prescription refill management.
Personalized Health Recommendations: Provides tailored health advice based on user data and advanced machine learning algorithms.
Solution
VitalSync transforms patient care with 24/7 medical information access, AI anomaly coordination, health education, symptom assessment, and emergency alerts. Seamlessly connecting patients with their data empowers individuals to manage their health effectively. Enhancing engagement and outcomes enables timely interventions and preventive measures through real-time data analysis and emergency symptom triage.
Approximately 28% of individuals encountered typical challenges when seeking medical assistance, which encompassed difficulties in locating
and reaching hospitals covered by their insurance.
Key areas for Data Collection
Key Areas for
Data Collection
Medical Emergencies
Hospital Preferences
Insurance Issues
Physician Accessibility
Scheduling Preferences
Follow-Up Care
Health Related Inquiries
AI Usages and Integration
AI Assistance and Support
Link to the Survey's
Persona
Persona
Rose Spark, a driven 27-year-old General Manager in hospitality, balances a demanding career with her passion for yoga. Living with diabetes, she prioritizes staying in touch with her doctor for regular updates and proactive health management.
Rose seeks a seamless way to connect with her healthcare provider and access timely assistance. Committed to holistic wellness, Rose integrates health-conscious habits into her lifestyle, embodying both professional excellence and personal well-being while inspiring others through her leadership and dedication.
Rose Spark, a driven 27-year-old General Manager in hospitality, balances a demanding career with her passion for yoga. Living with diabetes, she prioritizes staying in touch with her doctor for regular updates and proactive health management.
Rose seeks a seamless way to connect with her healthcare provider and access timely assistance. Committed to holistic wellness, Rose integrates health-conscious habits into her lifestyle, embodying both professional excellence and personal well-being while inspiring others through her leadership and dedication.
“Take care of yourself, be healthy, and always believe
you can be successful in anything you truly want.”
“Take care of yourself, be healthy, and always believe you can be successful in anything you
truly want.”
“Take care of yourself, be healthy, and always believe you can be successful in anything you truly want.”
Over 80% of healthcare
providers believe AI-driven tools improve patient care quality by enabling faster diagnosis and personalised treatment.
94% of participants prefer a hospital under their insurance
94% of participants prefer a hospital under their insurance
94% of participants prefer a hospital under their insurance
Design Opportunities
Design
Opportunities
Enable an emergency call feature to quickly contact a designated person or medical help.
Enable an emergency call feature to quickly contact a designated person or medical help.
Offer a list of recommended actions based on the medical situation for immediate guidance.
Offer a list of recommended actions based on the medical situation for immediate guidance.
Facilitate direct calling to the doctor with real-time emergency alerts.
Facilitate direct calling to the doctor with real-time emergency alerts.
Provide on-call support to guide patients to the nearest available transport.
Provide on-call support to guide patients to the nearest available transport.
Develop an AI-powered voice assistance library where patients can ask health-related questions and listen to responses.
Develop an AI-powered voice assistance library where patients can ask health-related questions and listen to responses.
Integrate a system where VitalSync can arrange emergency transportation from the nearest designated hospital.
Integrate a system where VitalSync can arrange emergency transportation from the nearest designated hospital.
Implement AI assistance to securely transfer medical history to the ER doctor while the patient is en route.
Implement AI assistance to securely transfer medical history to the ER doctor while the patient is en route.
Notify the patient’s primary doctor with live updates on their condition and ongoing emergency care.
Notify the patient’s primary doctor with live updates on their condition and ongoing emergency care.
How might we?
How might we make sure to facilitate emergency calls for individuals with disabilities?
How might we tailor educational information to users based on their specific medications and conditions?
How might we ensure that users comply with instructions and complete their medication?
Low Fidelity Testing
Before
After
Before
After
Before
Before
After
Design System
VitalSync uses blue as the primary color, representing calmness, reliability, and professionalism essential qualities in a healthcare platform. Blue is also widely associated with trust and serenity, creating a reassuring experience for users during emergencies.
To complement this, VitalSync incorporates red and green as accent colors. Red signifies urgency and action, making it ideal for emergency related features, while green represents trust, safety, and wellness, reinforcing a sense of security and care. This balanced color palette ensures a visually appealing and intuitive experience while aligning with the emotions and expectations of users in a healthcare setting.
View Design System
Find the Fastest Route to Emergency Care
In a medical emergency, every second counts.
VitalSync ensures you get to the right hospital and fast.
🚑 Instant Navigation: Get real-time directions to the nearest insured ER.
🛡️ Insurance-Friendly Options: Avoid unexpected costs by filtering hospitals within your coverage.
⚡ One-Tap Emergency Access: No searching, just tap and go.
📢 Live Alerts: Notify your doctor and emergency contacts while you're on the way.
With VitalSync, getting urgent care is simple, stress-free, and fast so you can focus on what matters most.
Seamless Doctor Appointments: No Hassle, Just Care
Booking a doctor's appointment shouldn't be a struggle. With VitalSync, connecting with your healthcare provider
is effortless and stress-free.
🗓️ Easy Scheduling: Book, reschedule, or cancel appointments in just a few taps.
💬 Direct Communication: Ask questions, share
concerns, and get quick responses from your doctor.
🔔 Smart Reminders: Never miss an appointment with automated notifications.
⚡ Instant Access: No long wait times; reach your doctor when you need them.
VitalSync makes healthcare simple, ensuring you get the care you need, when you need it.
Search & Learn Understand Injuries with Ease - Clear, Simple and Accessible ways
Staying informed about your health shouldn’t be confusing. With VitalSync, learning about injuries is effortless.
📖 Search & Learn: Look up complex medical terms and get easy-to-understand explanations.
🩹 Injury Insights: Access expert-backed information on treatment, recovery, and prevention.
🎙️ AI Assistance: Get voice-guided explanations for
instant clarity.
🔍 Quick References: Summarized key points so you don’t have to sift through lengthy articles.
VitalSync empowers you with knowledge, ensuring you understand your health and make informed decisions with confidence.
Takeaways and future aspects to enhance the experience!
Takeaways and future aspects to enhance the experience!
🔹 Expanded Health Services
VitalSync offers more than basic healthcare. Users can access expert consultations, mental health support, and chronic disease management, providing comprehensive care tailored to their needs.
🔹 Dark Mode & High Contrast Accessibility
To reduce eye strain and improve readability, VitalSync includes dark mode and high contrast options, making it easier for users with visual impairments or those who prefer a more comfortable viewing experience.
🔹 Wearable Device Integration
Connect smartwatches and fitness trackers with VitalSync for a complete view of health metrics. Sync real-time data to track vitals, monitor fitness, and get insights directly in the app.
🔹 Customizable Dashboards
Personalize the dashboard for quick access to key health information like medication reminders, step counts, heart rate, and appointments, ensuring users have everything they need at a glance.
These features make VitalSync a seamless, user-friendly platform
that empowers individuals to take control of their health more easily
and confidently.
What is the background?
Finding insurance-covered hospitals during emergencies is often difficult due to limited awareness, complex hospital networks, and time constraints. Navigating insurance restrictions adds another layer of challenges, while communication barriers further complicate access to immediate care.
To ensure timely medical attention, it is essential to improve awareness, streamline hospital networks, and enhance communication channels. These improvements can help reduce stress and uncertainty for individuals seeking emergency healthcare under their insurance coverage.
Artificial intelligence (AI) is changing healthcare by helping with both paperwork and patient care. Doctors and nurses use AI to work faster and make better decisions. While there are some challenges, the benefits are much greater than the drawbacks.
Users preferred emergency services to be subtle yet accessible. To ensure quick access in emergencies, I highlighted them for better visibility without being overly prominent.
Users preferred emergency services to be subtle yet accessible. To ensure quick access in emergencies, I highlighted them for better visibility without being overly prominent.
Concept
AI is transforming healthcare by analysing scans, personalising treatments, sending reminders, speeding up drug development, and helping doctors prevent emergencies.
Future aspects
Expanded Health Services: Incorporate specialist consultations, mental health support, and chronic disease management programs.
Dark Mode and High Contrast Options: Offer dark mode and high contrast options to enhance readability and reduce eye strain, catering to users with visual impairments.
Presentable and connected to watches: Design interfaces that smoothly integrate with data from wearable devices, providing a cohesive view of health metrics within the app.
Customizable Dashboards: Allow users to personalize their dashboards to display the most relevant health metrics, reminders, and information at a glance.
Role
Role
UI/UX Designer
Persona
Comparative Ananlysis
VitalSync
4 months
Timeline
Figma
Adobe Photoshop
Adobe Illustrator
Tools
VitalSync connects you with your insured hospital, analyzing scans, managing treatments, and supporting emergencies by identifying symptoms and predicting crises.
Patients need a reliable platform to seamlessly connect with their insured medical hospitals for comprehensive healthcare management. This includes the analysis of scans and reports, personalized treatment plans, and effective emergency support through timely symptom identification and crisis prediction.
Provide emergency call facility to call desired person/help.
Provide a list of methods to try based on the medical situation.
Direct calling to the doctor and give alert about emergency.
Facility where VitalSync can call any nearby transport from designated hospital for emergency.
Provide on call assistance to reach to
the transport.
Providing feature where AI assistance can transfer medical history to the present doctor in the ER while the patient is on the way.
Providing the library where patient can gain answers to their asked questions through AI voice assistance so that she can hear.
A way to give alert the previous doctor and give them live update about the situation.
Design Opportunities
Low fidelity
Problem Statement
What is the background?
Solution
VitalSync transforms patient care with 24/7 medical information access,
AI anomaly coordination, health education, symptom assessment, and emergency alerts. Seamlessly connecting patients with their data, it empowers individuals to manage their health effectively. Enhancing engagement and outcomes, it enables timely interventions and preventive measures through real-time data analysis and emergency symptom triage
Locating insurance-covered hospitals during emergencies is challenging due to limited awareness, network complexity, and time constraints. Insurance restrictions add further hurdles, while communication barriers exacerbate the situation.
Enhancing awareness, simplifying networks, and improving communication channels are crucial for facilitating timely access to appropriate healthcare services during emergencies, alleviating stress and uncertainty for individuals seeking medical care under insurance coverage.
Artificial intelligence (AI) has transformed the healthcare sector. With broadly useful applications across administrative and clinical work, healthcare professionals depend on AI in many contexts. While there are pros and cons to AI in healthcare, it’s clear the benefits far outweigh any potential drawbacks.
Approximately 28% of individuals encountered typical challenges when seeking medical assistance, which encompassed difficulties in locating and reaching hospitals covered by their insurance.
79% of healthcare patients prefer managing healthcare experiences via technology
Personalized Health Monitoring
Remote Consultations
Health Education Library
Medication Management
Symptom Checker
Rose Spark, a dynamic 27-year-old General Manager in hospitality, juggles her career with her passion for yoga. Managing diabetes, she values regular updates with her doctor.
Rose seeks a convenient way to connect with her healthcare provider and access assistance promptly. Her commitment to holistic wellness drives her proactive approach to health management, reflecting her dedication to personal and professional excellence while inspiring others through her leadership and wellness practices.
VitalSync is a platform where you can have:
24x7 access to your medical information.
You can coordinate with the AI for any anomalies.
You can get health education and empowerment.
Symptom assessment and Triage.
Can give a prior notice if heading to the emergency.
How is it beneficial?
“Take care of yourself, be healthy, and always believe
you can be successful in anything you truly want.”
Design Goals
Key Features of VitalSync
VitalSync assists users during emergencies by guiding them to medical solutions efficiently. It provides an educational library and seamless access to connect with doctors. The platform ensures a simple, clear process, making it easy for users to reach their healthcare goals effectively and promptly.
Telemedicine Integration: Schedule appointments, conduct video consultations, and receive remote medical advice.
Language and Accessibility Support: Multilingual options, voice commands, and text-to-speech functionality.
Secure Data Handling: Robust security and HIPAA compliance for data privacy.
Medication Management: Reminders, adherence tracking, and prescription refill management.
Personalized Health Recommendations: Tailored health advice based on user data and machine learning algorithms.
Enhancing Research with
Diverse Data Collection to Know About:
Medical Emergency?
Hospital Preference?
Insurance Trouble?
Physician Convenience?
Scheduling Method?
Follow-Ups?
Health Questions?
AI Usage?
AI Assistance?
Link to Survey Results
94% pf participants prefer
a hospital under their insurance
How might we make sure to facilitate emergency calls for individuals with disabilities?
How might we tailor educational information to users based on their specific questions and medical conditions?
How might we ensure that users comply with instructions and complete their medication?
How might we?
Find route to the nearest emergency room.
High Fidelity Key Features
Book an appointment with your doctor
Task flow: Get health education for injury.
79% of Americans prefer managing healthcare experiences via technology
Before
After
Before
After
Prototype
Welcome to the prototype viewing session! Let's explore the exciting features and functionalities together.
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Users preferred seeing important information first in the library but struggled to determine the length of articles.
To enhance clarity and accessibility, I introduced a brief summary before displaying the full content. This approach helps users quickly grasp key points and decide whether to read further.
Users preferred seeing important information first in the library but struggled to determine the length of articles.
To enhance clarity and accessibility, I introduced a brief summary before displaying the full content. This approach helps users quickly grasp key points and decide whether to read further.
High Fidelity Testing
High Fidelity Testing
Welcome! We're thrilled to have you try out the prototype.
Explore its features and functionalities, and see how it can work for you!
Low Fidelity Testing
Before
After
Before
After
Design System
VitalSync uses blue as the primary color, representing calmness, reliability, and professionalism essential qualities in a healthcare platform. Blue is also widely associated with trust and serenity, creating a reassuring experience for users during emergencies.
To complement this, VitalSync incorporates red and green as accent colors. Red signifies urgency and action, making it ideal for emergency related features, while green represents trust, safety, and wellness, reinforcing a sense of security and care. This balanced color palette ensures a visually appealing and intuitive experience while aligning with the emotions and expectations of users in a healthcare setting.
View Design System
How might we?
How might we make sure to facilitate emergency calls for individuals with disabilities?
How might we tailor educational information to users based on their specific medications and conditions?
How might we ensure that users comply with instructions and complete their medication?
Find the Fastest Route to Emergency Care
In a medical emergency, every second counts.
VitalSync ensures you get to the right hospital and fast.
🚑 Instant Navigation: Get real-time directions to the nearest insured ER.
🛡️ Insurance-Friendly Options: Avoid unexpected costs by filtering hospitals within your coverage.
⚡ One-Tap Emergency Access: No searching, just tap and go.
📢 Live Alerts: Notify your doctor and emergency contacts while you're on the way.
With VitalSync, getting urgent care is simple, stress-free, and fast so you can focus on what matters most.
High Fidelity Testing
Seamless Doctor Appointments: No Hassle, Just Care
Booking a doctor's appointment shouldn't be a struggle. With VitalSync, connecting with your healthcare provider
is effortless and stress-free.
🗓️ Easy Scheduling: Book, reschedule, or cancel appointments in just a few taps.
💬 Direct Communication: Ask questions, share
concerns, and get quick responses from your doctor.
🔔 Smart Reminders: Never miss an appointment with automated notifications.
⚡ Instant Access: No long wait times; reach your doctor when you need them.
VitalSync makes healthcare simple, ensuring you get the care you need, when you need it.
Search & Learn Understand Injuries with Ease - Clear, Simple and Accessible ways
Staying informed about your health shouldn’t be confusing. With VitalSync, learning about injuries is effortless.
📖 Search & Learn: Look up complex medical terms and get easy-to-understand explanations.
🩹 Injury Insights: Access expert-backed information on treatment, recovery, and prevention.
🎙️ AI Assistance: Get voice-guided explanations for
instant clarity.
🔍 Quick References: Summarized key points so you don’t have to sift through lengthy articles.
VitalSync empowers you with knowledge, ensuring you understand your health and make informed decisions with confidence.
🔹 Expanded Health Services
VitalSync offers more than basic healthcare. Users can access expert consultations, mental health support, and chronic disease management, providing comprehensive care tailored to their needs.
🔹 Dark Mode & High Contrast Accessibility
To reduce eye strain and improve readability, VitalSync includes dark mode and high contrast options, making it easier for users with visual impairments or those who prefer a more comfortable viewing experience.
🔹 Wearable Device Integration
Connect smartwatches and fitness trackers with VitalSync for a complete view of health metrics. Sync real-time data to track vitals, monitor fitness, and get insights directly in the app.
🔹 Customizable Dashboards
Personalize the dashboard for quick access to key health information like medication reminders, step counts, heart rate, and appointments, ensuring users have everything they need at a glance.
These features make VitalSync a seamless, user-friendly platform
that empowers individuals to take control of their health more easily
and confidently.